Refund policy

**We do not accept returns**

We review all refund requests, orders may be received not up to standard which can rarely happen, as we make hand customize and personalized products for each and every order. While we cannot consider refunding orders, we will consider issuing a remake at no extra charge.

Remake Policy

If there are problems with orders, we can offer remakes under certain circumstances at our discretion.

All orders with a Shopify store must have Package Protection to claim a remake for items marked as delivered but reported missing. 

If the order falls under the following, you may request a remake:

• The item itself, an attachment, or the box arrived damaged or shouldn't of passed QA. We will only resend the damaged parts of the order.
  For example, if a chain or box is damaged, we would resend the chain or box on its own.
• The artwork received is incorrect, or the wrong item was received.
  If a message card is wrong or damaged, we would resend the message card only. For products that may have been received with the wrong design or product, Support Services must receive a video of the product and the package that the product was received in. If we do not receive this information, your request for a remake will be denied.
• The item has been stuck in transit for an unreasonable amount of time.
  "Unreasonable" depends on the circumstances and requires investigation. For example; some countries take longer to process packages at customs, and waiting for multiple weeks can be common during busy periods.

Additional Remake terms.

Terms apply to remakes, they are: 

Damaged or poor QA:

• Item must show as delivered.
• Latest claim time is 30 days after delivery for US orders, and 55 days for orders traveling outside the US.

Tarnished products:

• Sellers should ensure care instructions for products are clearly displayed on their store, remakes for tarnished products may be denied if no care instructions are present and clear. 

Lost or stuck in transit:

• Orders that have had no movement 30 days (15 days if within the EU) from the date shipped, can be reviewed for a possible approval for a one time remake, by the discretion of Management.
• Items in customs and showing as in clearance still need more time before deeming lost as customs can take a while in some countries.

As all items are made to order and many of them are personalized, we are unable to offer refunds on orders if the error is not the responsibility of A2Z giftz. However, in extreme cases like credit card fraud, multiple remakes, or an issue in the fault of A2Z giftz; Your order would be eligible for a refund to your original form of payment.  

By making a purchase with us, you agree to this policy. This policy applies to all products and services offered by our company.

Satisfaction with our products and services is of utmost importance, and we will do our best to address any issues and find a suitable solution for all parties involved.

Please note that this policy may be subject to change at any time without prior notice. We recommend that customers review our refund policy regularly to stay informed of any updates.